by Aditya Mishra | Dec 25, 2021 | Business Excellence, Customer Engagement, Leadership
Ability is important in our quest for success, but dependability is critical. This is common sense and many times leaders lose touch with this fact. Hence, a famous American author and motivational speaker, Zig Ziglar had to reiterate this. Simple and critical... 
by admin | Dec 21, 2021 | Business, Customer Engagement, Marketing, People
During the pandemic, companies and businesses were faced with the dilemma of adapting and adjusting or simply shipping out. As a result, many had to pivot to new ways of working to survive the negative impact of lockdowns and physical distancing requirements on both... 
by Aditya Mishra | Jul 3, 2021 | Business Excellence, Customer Engagement, Innovation, Leadership
Jeff Bezos said famously, “if you do build a great experience, customers will tell each other about that. Word of mouth is very powerful.” All of us experience this as a customer when we experience a not-so-good service. Every time we stand in a queue for a long time,... 
by Aditya Mishra | Mar 27, 2021 | Customer, Customer Engagement, HR, Leadership, Marketing
Founder of Walmart, Sam Walton said, “There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” This legendary statement is more significant than ever before.... 
by Aditya Mishra | Jan 25, 2020 | Business Excellence, Customer, Customer Engagement, Leadership, People
Every organisation needs customers to buy its products, services or the purpose repeatedly over time. This loyalty leads to advocacy and hence, is critical for the growth of the organisation. We know, some organisations have done this well and thus, have stayed... by Aditya Mishra | Oct 6, 2019 | Business Excellence, Customer, Customer Engagement
Companies hold off-sites to look at their past performance, set their eyes on the future and review strategies to reach the goals in front of them. While reflecting on the customer feedback and scores, it is not rare to see people talk about the unrealistic...
