by Aditya Mishra | Jun 5, 2022 | Innovation, Leadership, Uncategorized
Internet and the world wide web have been evolving. When it started, people and businesses could provide information about themselves and exchange information. Over time, there have been many improvements and thus, we can interact with people and businesses, carry out... 
by Aditya Mishra | Dec 19, 2021 | Business Excellence, Innovation, Marketing, People
Our world is going increasingly digital; from shopping and payments to booking appointments, meeting people, consulting a doctor and studying in a school or college, we are using the internet and digital tools. With the arrival of cryptocurrencies and blockchain... 
by Aditya Mishra | Dec 11, 2021 | Business Excellence, Innovation, Leadership
In the last thirty years, information and communication technologies have developed at an amazingly rapid pace. We started with sending text and making voice calls; now, we express through videos, meet through virtual calls and conferences, play games on consoles and... 
by Aditya Mishra | Aug 28, 2021 | Innovation, Leadership, Team
John F Kennedy said, “Change is the law of life and those who look only to the past or present are certain to miss the future.” We live in a fast-changing world where customer needs and preferences have been continuously evolving, innovations led by technology have... 
by Aditya Mishra | Jul 3, 2021 | Business Excellence, Customer Engagement, Innovation, Leadership
Jeff Bezos said famously, “if you do build a great experience, customers will tell each other about that. Word of mouth is very powerful.” All of us experience this as a customer when we experience a not-so-good service. Every time we stand in a queue for a long time,... 
by Aditya Mishra | Nov 21, 2020 | HR, Innovation, Leadership
In the ’90s, organisations considered their workforce as personnel and they worked towards managing their relationship with the workforce so that productivity is maintained and disruptions are avoided. Soon after, the idea started evolving into human relations and...
