Employment Agencies in Chennai

Loc: Mumbai ,Pune ,Bangalore ,Chennai Exp: 5-8 years Windows / IIS Engineer : • Working Knowledge of Windows Platform • Should have strong Windows server migration experience for managing internal infrastructure servers and assisting Dev team for migration projects • Installing and configuring websites on IIS web server. • Maintain and strengthen SSL Security in Web Environments • Experience in installation and configuration of different software on Windows OS (Eg: Exstream, Print, Docview, Print, Saleslogix ) and data restoration • Powershell and scripting knowledge / experience • Analyzing and troubleshooting the web server crashes with Debug diagnosis tool. • Perform disaster recovery and can assist on backup and restore activities with respective teams. • Performance tuning of windows and web servers. • Analyzing the IIS logs using Splunk tool. • Creating of batch scripts to automate the release activities. • Managing the code changes through release process on production servers. • Creating and setting up application pool settings to maximize the server performance. • Coordination with the clients for the application related issues. • In depth knowledge of Networking concepts like Firewalls and DMZ, should be able to work with Networking teams to get them configured.

EXPERIENCE:4YRS TO 7YRS NOTICE PERIOD:IMMEDIATE TO 60DAYS Actuate Developer Development experience on Actuate erdPro: version 11 with 4 to 7 years experience Familiar with all the OFC libraries configuration files. Ability to develop reports using all functionalities of Actuate and procuring data from TAP product (or) Other formats, databases and procedures. Ability to debug existing reports and enhance as required. Good knowledge on Actuate servers and volumes. Maintenance of the Actuate servers. Good to have actuate installation knowledge. Experience on TAP core functionalities with TAP Scripting (optional) Proficiency in SQL( Prefarably with Sybase) with 4+ Years

Candidate need to work from Chennai/Mumbai office. Shift starts from evening 4PM Minimum 2-5 years of experience as a Service Help Desk / Technical Support Technician or Semi-Technical support role. Good understanding of computer systems, mobile devices and other tech products. Strong problem solving abilities with Ability to diagnose and resolve basic technical issues. Strong verbal and written communication skills, with the ability to effectively communicate to a variety of audiences. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers First point of contact for all end user reporting technical issues over the phone, Chat or email or web. Responsible for providing the first-line of technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates, if needed, unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLA's. Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool. Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects. Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as & when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution, escalation or communication of status updates Maintain confidentiality with regards to client / customer information & adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install, modify, and repair computer hardware and software

Minimum 2-5 years of experience as a Service Help Desk / Technical Support Technician or Semi-Technical support role. Good understanding of computer systems, mobile devices and other tech products. Strong problem solving abilities with Ability to diagnose and resolve basic technical issues. Strong verbal and written communication skills, with the ability to effectively communicate to a variety of audiences. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers First point of contact for all end user reporting technical issues over the phone, Chat or email or web. Responsible for providing the first-line of technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates, if needed, unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLA's. Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool. Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects. Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as & when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution, escalation or communication of status updates Maintain confidentiality with regards to client / customer information & adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install, modify, and repair computer hardware and software

The team: The Regional Sales team is the revenue generation engine. Their superpower lies in prospecting and engaging restaurant chains that are looking to improve their revenue generation capability and operational efficiency. Your role: As a Regional Head, you will lead a team of Account Executives and build meaningful relationships with prospective customers and convert them into happy clients by helping them realize the value in adopting one or more of our product offerings. You will:  Identify key zones and sub regions within your territory and prepare staffing plan  Hire the best AEs that understand the sales process and are great at building customer relationships  Train the AEs in our way of selling  Prepare a weekly plan and conduct daily reviews using CRM and other sales tools to monitor achievement vs plan.  Implement appropriate incentive programs to motivate and drive team performance.  Lead and contribute to team projects to develop and refine our sales process.  Engage restaurant decision makers by visiting them or engaging them over calls to get them to demo our product offering and convert into paying customers.  Assume shared responsibility with the on-boarding team to ensure a smooth go-live experience for customers. We are looking for someone who has/is:  5-8 years of experience in Sales and in a leadership role for the past 2+ years.  Good understanding of the food tech industry.  Capable of exhibiting an empathetic, precise and articulate approach towards engaging senior decision makers and helping them understand the business value in adopting a SaaS/technical solution.  A clear and correct manner of communicating their thoughts verbally or in a written form.  Ability to operate in an ambiguous and fast-paced environment.  Experience at selling a SaaS solution and able to understand technical topics comfortably.  Well versed in managing their day-to-day activities on a CRM tool like Salesforce.  Hands on leader - inherent urge to spend time with customers; cannot sit behind a desk Nice to have:  Prior experience in a high growth startup environment.  Experience in the F&B industry.  Feels at home working with spreadsheets for tracking and analytical tasks.  Your own mode of transportation.

Supporting sales strategy with new and better ways of gathering relevant leads Approach restaurants actively, and get them on board with consulting services. Responsible for managing the sales individually, developing a business plan covering sales, agreed targets, and promoting the consulting services. Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish. Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same. Support signed up restaurants and handle the inquiries from existing and new clients Being the face of in the market and standing up for the values we believe in.

Looking Out for Business Development Manager Role with leading lubricant company Location- Chennai Business Development Manager – Branded Workshops Managers will play a critical role in the achievement of goal. BDM will be responsible not only for setting up this network through acquisitions but also for managing and nurturing this channel to growth and deployment of the channel offer. Eligibility: ▪ Sales/ business development experience of 8-10 years across reputed brands (FMCG/ Automotive/ Paints); preference to experience in sales/ business development with multi brand automotive aftermarket players Proven ability in developing and strengthening relationships to drive business success. ▪ Proven ability in articulating distinct aspects of channel offer and driving lead conversions ▪ Proven negotiation skills, influencing abilities and excellent communication capability. Fluency in speaking, reading and writing local language ▪ Positive attitude, proactive approach, eager to learn and a belief in working and winning with teams. ▪ Customer centric approach and ability to handle uncertainty and ambiguity ▪ Willing to travel extensively, needs to own a two-wheeler Key Responsibilities Customer acquisitions Offer deployment, activations and future initiatives Planning Reporting/ Performance Review / Policies adherence

TITLE: DESIGN CO-ORDINATOR PRINCIPAL ACCOUNTABILITY & RESPONSIBILITIES: • Art Direction and sourcing props for prototypes and new products. • Coordinating dispatch of Notebook designs to all manufacturers with the design team • Ensure efficient archival of designs along with accuracy in the information being printed and shade-matching etc. • Lead the team in fulfilling design requirements for alternate trade such as exports and institutional customers • Develop capability in team towards creation of unique design concepts such as minimalism / illustration-based designs • Lead a team of business to create a product range/ designs and prototypes for identified new products in the Education & Stationery Products Business • Ability to convert cues from market and consumer into value-added products. • Develop a Creative Brief. • Provide brief, when required, to artists/ design agencies/ external vendors for developing product. • Evaluate the product/ prototype against brief. • To evaluate the product on commercial aspects and viability. • Sourcing and coordinating with visuals suppliers, museums, art galleries. EXPERIENCE: . • Masters in Design Management from NID, Ahbad , NIFT or equivalent reputed institutes / Bachelors in Design or Fashion Technology with experience in relevant industries (Note Books/ Stationery Products Business) • Experience: 2 to 3 years for Masters in Design Management / 4 to 5 years for Bachelors Interested candidates please share your resume on eeshwari.m@cielhr.com

Role Profile Job Title Assistant Manager: Operations – L5 Reporting Manager Operations Manager: Notebooks Function Operations Location Chennai OVERALL PURPOSE OF THE JOB 1) To ensure optimum utilization of all resources (man, material, machine) in Notebook Manufacturing by building systems and processes and through capability building of people. 2) To Plan and execute Creation of Prototypes through identifying and sourcing of raw materials 3) Formulate Production Plan in line with requirement through 3rd Party Conversion or Existing Plant Operations 4) To Plan Machine & Process stabilization by Monitoring Machine Output Capability and timely updation Monitoring and reducing preventive, predictive & downtime maintenance Creation of SOP’s Schedule the regular training & development of manpower KEY FOCUS AREAS Machine Stabilization: To develop technical knowhow for Operation & maintenance of Notebook machine so that operation & maintenance manual (& SOPs) can be developed Maximize Output: To get the highest production out of Machinery to meet timely requirement Production Planning: To know and formulate cost efficient and alternative modes of production PRINCIPAL ACCOUNTABILITIES Bucket fulfilment - Production as per demand Line efficiency 1) Machine efficiency 2) Timely Output to meet requirement Yield monitoring Paper yield Board yield Maintenance planning & execution Stock updation Quality Training & development of operating manpower KEY INTERFACES INTERNAL Associate Manager – Operations Asst Manager- Warehousing Regional Sales Team HO Sales Team Freight Payment Team EXTERNAL Third Party Conversion Manufacturers Prototype Manufacturers Raw Material Vendors Warehouse Service Provider QUALIFICATIONS & EXPERIENCE B.Tech / Mechanical engineering graduate /Electrical Engineering graduate from a reputed Engineering college with experience of working in a plant Experience range – 5 years or more Experience in Printing Technology and related industry Functional knowledge of SAP Interested candidates please share your resume on eeshwari.m@cielhr.com