Jobs in Ecommerce

CIEL/SEL/27881: AM Soft Skills Training with an Ecommerce company Bangalore

e are looking for someone who has an excellent Soft Skills and

Manage a team of Soft Skills trainers

Manage New Hire Soft Skills training

Track the performance and implement sessions to drive performance

Build a culture of learning

Manage reporting of all the activities

Conduct calibrations

Maintain the content as and when required

Excellent spoken and written English Language Skills

Proven work experience with managing Soft Skills team (2-5 years)

Vendor management

Ability to communicate and train effectively

Identifying the training needs

Sharp eye for detail

Confident and able to challenge the status quo

Ability to meet deadlines and has efficient time management

Prepared to work in rotational shifts

Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision

Prepared to work from the office on all days of the week

Conflict management

Stakeholder Management

CIEL/SEL/27633: GM - ORM Escalations with an Ecommerce company Bangalore

• Understand the larger CX vision and evaluate contact centre’s role & manage the Brand perception end to end while tapping on the relationships within the org.
• Identify and understand CX voice and constantly look for ideas to protect the CX and the Brand 24/7
• Structurally setup, enable and lead the Contact Centre Escalations teams to be robust in proactively identify and solve problems
• Identify & execute industry best Complaint/ORM and Escalation management practices at all levels
• Working with and across multiple stakeholders and partners to:
• Prioritize and solve escalations with Continuous ideation to ensure visibility, traction and ultimate closure of complaints
• Identify pits and create peak experiences for CX, DX, RX within and outside the lifecycle
• Design clear escalation systems and processes
• Learn from escalations and improve future customer service interactions
• Setup and monitor the right escalation KPIs with each contributor (Agent, Team lead, Managers, Partners etc)
• Balance and help achieve the best combination of speed, cost and reliability
• Develop leaders at all levels while maintaining the employee satisfaction ratings and collaborate to build great place to work
• Regularly evaluate the effectiveness of the existing model of support, each customer touchpoints and processes

Act as a single point of contact for managing all contact centre related exceptions and major incidents

CIEL/SEL/26969: Communication Evaluator with an Ecommerce company Bangalore

Conduct interviews via various means (Face to face, Telephone calls, or Web interface – be comfortable interacting using live video and recording)

· Use your ability to capture errors made while speaking or writing

· Use in-house tools to evaluate candidates’ language competence

· Enumerate and advocate your decision with accurate documentation

· Participate in language assessment calibrations

· Report any discrepancy immediately to the process lead and suggest corrective action

· Identify needs and gaps within our systems and suggest ways to improve efficiency, alleviate confusion and eradicate mediocrity

· Ensure all-around consistency on grounds of common understanding

· Switch roles and perform tasks without being asked to – display ownership

· Create a sense of a great interview experience

Requirements

· Excellent spoken and written English Language Skills

· Proven work experience as an English Language Evaluator / Trainer or similar role (1-5 years)

· Ability to communicate effectively

· Good typing speed and accuracy

· Exposure and extensive practice in ‘Talk and Type’

· Identifying and rectifying language errors

· Sharp eye for detail

· Be assertive and stand ground

· Experience in handling interviews

· Confident and able to challenge the status quo

· Ability to meet deadlines and has efficient time management

· Optimize time and resource utilization to deliver numbers when needed

· Prepared to work in rotational shifts

· Prepared to work from the office on all days of the week

CIEL/SEL/26769: AM Quality with an Ecommerce company in Bangalore

• Effective monitoring & Governance of Team Performance : providing instantaneous feedback on coaching skills managing the team performance - responsible for overall aligned Line of Business Quality Performance
• Continuously developing team capability by providing ongoing development, actively managing talent and embedding consistent feedback loops based on customer insights.
• Prepare reports & TNIs. Process improvement suggestions.
• Initiate and drive projects that would increase customer/user satisfaction, productivity and process Quality, reduce escalations and strengthen the Social media quality of interactions
• Ensure team is clear on quality and service performance expectations, and are striving to exceed these expectations
• Keep the team motivated to perform on deliverables and help them deal with rejections. Assist/support team members with personal development planning
• Provide assistance to other work units when required, particularly in the management of queues and where required, support the management in conducting process related checks/audits.
• Identify ways to improve skill issues that face the team , and action accordingly. Participate in company wide projects/assignments, which could include working on curriculum updates/revisions or traveling to assist with new Center launches
• Scheduling and overseeing governance meetings with all internal stakeholders/ partners on performance, process and quality metrics review. Provide regular and timely updates along with tracking action plans
• Ownership and co-ordination of collaborative team contact with stakeholders
• Six Sigma Green Belt/BlackBelt Certification
• Experience in designing and implementing Quality framework for Social Media platforms and escalation desk

CIEL/SEL/26477: AM - Customer Escalation management with an Ecommerce company Bangalore

• Manage a team of 100+ FTEs across Voice, Chat and Email queues
• To provide leadership to the team leaders in order to achieve desired targets & support holistic employee development
• Leading a group of 5-7 Team leaders and support staff.
• Complete understanding of the key responsible areas & there by, to be able to review the team performance regularly and present the same to senior management
• Preparing reports and analysis for reviews with external and internal stakeholders
• Identify process improvement techniques and ensure implementation of the same.
• Responsible for the growth of team members including career planning and progression
• Contributing to high motivation levels of team leaders and the team by being involved in designing of effective reward and recognition program.
• Proactively attending to training and developmental needs of the team leaders and the team members.
• Implement Business Process Improvements and redesign that is measurable, has an impact on the business and reduces non-value-added work.
• Provide direction and communication to Team Leaders/Agents, so that customer escalations are answered/solved in a timely, effective and knowledgeable manner
• Providing continual evaluation of processes and Procedures. Responsible for suggesting methods to improve operations, efficiency and service to customers
• Team Player and helps in providing appropriate coaching, counselling, direction and resolution to Team Leaders
• Addressees disciplinary and/or performance problems according to company policies, responds to and resolves employee relations issue expressed by TL’s/Agents
• Assists the Manager with daily operations of the process. Sharing improvement & efficiency driven plans

CIEL/SEL/26370: Soft Skills Trainer with an Ecommerce company Bangalore

Responsibilities: We are looking for someone who has an excellent Soft Skills and

• Train New Hires joining all the company employees on Soft Skills and communication
• Build a culture of learning
• Take refresher sessions based on TNI
• Bottom Quartile management
• On job training support
• Participate in calibrations
• Report the training progress
• Create content as and when required
• Manage the OSPs aligned

Requirements

• Excellent spoken and written English Language Skills
• Proven work experience as a Soft Skills Trainer/Communication Trainer (1-5 years)
• Ability to communicate and train effectively
• Good typing speed and accuracy
• Identifying the training needs
• Sharp eye for detail
• Be assertive and stand your ground
• Confident and able to challenge the status quo
• Ability to meet deadlines and has efficient time management
• Prepared to work in rotational shifts
• Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
• Be empathetic and patient with customers and impart the same skills to the CSRs
• Prepared to work from the office on all days of the week
• Vendor Management
• Stakeholder Management

Qualification

• Graduate in any discipline
• Any certification/s supporting the profile
• 1 – 2 Years of experience in Soft Skills training

CIEL/SEL/26002: Data Analyst with an Ecommerce company Bangalore

· Help in extraction, transformation & loading the various data sets that are available across various systems in the Contact center

· Design Dashboards to report key KPIs. Perform Root Cause Analysis for deviations in metrics Week on Week

· Work with Contact Center Strategy team to work on ad hoc Analytical needs for various Customer Experience & Operational Excellence projects

· Apply Data Design principles to ensure the Data requirements are streamlined by defining Schemas thereby ensuring high degree of reusability of Analytical outputs

Exp - 1 – 4 Yrs

Work from Office

Location: Hosur Road, Bangalore

Skills: SQL is a must, create dashboards, Power BI exp preferred.

CIEL/SEL/25966: Key Accounts Executive - Ecommerce

Job Role & Responsibility:

1. Managing & building relationship with the E-commerce customers like Amazon, Flipkart, Nykaa Myntra etc.

2. Develop ecommerce sales strategies to meet revenue and growth targets at brand/category level

3. Responsible to maintain DOH & OLA

4. Relationship building with the key account managers & hold them accountable for their job 5. Solving any disputes if raised and providing all support to the distributors & customers

6. Responsible for the entire order processing cycle that is from receiving the order till the timely delivery of orders

7. Maintain weekly Primary & Secondary tracker

8. Timely SKU Listing & Deployment of content at regular intervals

9. Coordination with Marketing team to get timely assets required for listing

10. Responsible to settle timely customer claims & to get PNCC from the customers

11. Follow-up with the distributors & customers to get timely appointment & hence delivery of the stocks

12. Identify the new accounts to increase width of the distribution

13. Inventory Forecasting

Qualification, Experience & Skills Required:

1. Should have account management exposure of >2 years in E-commerce

2. Graduate (MBA would get preference)

3. MS-Excel should be must

4. Good analytical skills

5. Good in English communication Verbal and Non-verbal

6. Ability to work under pressure deliver under tight deadlines

CIEL/SEL/25865: Manager - Strategy Customer Care with an Ecommerce company Bangalore

• Assist in building data models, while working with cross functional teams trying to:
• Determining functional targets
• Identify areas to target (min effort for max impact)
• Uncover root cause for variations in business performance
• Report insights and provide recommendations to senior stakeholders
• Work with functional teams trying to conduct business experiments - support design and post experiment assessment of impact
• Gathering market intelligence to drive best-in-class business processes (Competitor research, exploring external vendor solutions, benchmarking practices)
• Ability to scope ambiguous problems, structure them and see them through execution
• Work with functional teams in identifying new initiatives and focus areas keeping in mind the organizational goals
• Communicating progress of actions on key strategic priorities with senior stakeholders including functional heads and CXOs
• Working closely with the customer support team on improving service

What do you need? (Desired traits)

• Bachelor’s degree in Engineering, Mathematics, Statistics or related technical degree
• 1-3 years’ experience preferably in a consulting or analytics environment
• Proficiency in using data query languages such as SQL or Python + MS Office tools such as Excel, Powerpoint and Data Analytics tools like Power BI/ Tableau is mandatory
• Strong business acumen and ability to intelligently articulate problems and solutions.

CIEL/SEL/25353: Sr Executive - OMT Malayalam for an Ecommerce company Bangalore

• Responsible to take the ownership of the resolution process for all the customer issues.
• Fluent in Malayalam and English languages
• To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.

Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance. Responsible for providing service support for customers on pre-order sand post order service

CIEL/SEL/25324: Finance Executive with an Ecommerce company Bangalore (6months contract)

Get the Invoices from Ops/Vendor after GRN creation

2 Verify if GRN data and respective invoice data have any mismatch.

3 Sign the invoice and put receipt stamp

4 File the PI in the system

5 Record keeping of Invoices for future references

6 Reconcile the no of GRNs created vs No of Invoices received at the day level

7 Industries preferred - FMCG/Retail/Ecommerce/Courier.

CIEL/SEL/25323: Finance Executive with an Ecommerce company Bangalore (6months contract)

Get the Invoices from Ops/Vendor after GRN creation

2 Verify if GRN data and respective invoice data have any mismatch.

3 Sign the invoice and put receipt stamp

4 File the PI in the system

5 Record keeping of Invoices for future references

6 Reconcile the no of GRNs created vs No of Invoices received at the day level

7 Industries preferred - FMCG/Retail/Ecommerce/Courier.

CIEL/SEL/22747: Sr Executive - Customer Delight (SWAT) with an Ecommerce company Bangalore

• Responsible to take the ownership of the resolution process for all the customer issues.
• To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.

Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.

Experience of having worked with Escalations team / L2/L3 support is a must

2. Open for relocation to Bangalore

3. Preferably a graduate with excellent written and communication skills

4. Candidate to be open to work on different channels of communication (Voice/Chat/Emails)

CIEL/SEL/24473: Sr Analyts - Process Excellence with an Ecommerce company Bangalore

ABOUT SWIGGY

Founded in 2014, Swiggy is India’s leading, tech-driven, on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities.

Propelled by ML technology and fueled by terabytes of data processed every day, Swiggy offers a hassle-free, fast, and reliable delivery experience for millions of consumers, across the country.

For every order delivered by Swiggy’s independent fleet of Delivery Partners, Swiggy uses Machine Learning capabilities across multiple domains [store/item ranking, meal prep time, travel time predictions, etc.], to ensure a host of customer-centric features — like lightning fast delivery, live order tracking — are effectively enabled.

About the Team :

The Operational & Process Excellence team (OPEx) is focused on setting up a process excellence roadmap for the Swiggy Contact Center. It is our goal to continuously improve CC processes to make them more Efficient, Customer Centric, Reliable and Cost effective. This team is directly responsible for leading efforts to establish and sustain a culture of Operational Excellence and Continuous Improvement across all lines of business. The team acts as one of the enablers to achieve the long-term vision of achieving “World Class Contact Center Services” for our customers.

Position: Senior Process Analyst/ Lead Process analyst

• Key Responsibilities (What the incumbent needs to do)

• Ensuring customer’s priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated with business benefits.
• Understand the customer priorities, ideate and provide on required future solutions. Continuously gather the voice of the customer to further improve the overall customer experience for all new products and new initiatives.
• Create process SOPs for CC Operation to provide seamless and world class experience for our customers and Delivery Partners.
• Ensuring conflicting stakeholder requirements are mediated appropriately.
• Identifying current process flaws and driving improvements to meet desired expectations.
• Implement best in class knowledge management systems and drive standardization across CC operations.
• Tracking customer and technology trends that could impact customer perception and service provision.
• Proactive intervention in the process by quickly identifying and analysing the trends or patterns.
• Initiate improvement projects in collaboration with CC leadership to ensure projects deliver intended business and customer value.
• Implement best in class knowledge management systems and drive standardization
• Serve as a key member to create process road maps for success of new initiatives and advise the strategic direction to the leadership team.

• Metrics for performance measurement
• Completion of associated tasks within timelines.
• Process Insights and defects identified and solutions recommended
• Training initiatives facilitated
• Creation/updating of SOPs within timelines for all team members
• Participation in continuous improvement culture building initiatives
• Efficient Team management and Employee satisfaction (mentorship)

Qualifications (What we look for)

● Should have at least 2 to 4 years of experience in designing customer processes in contact centre environment or in financial services institutions.

● Outstanding management, interpersonal communication and organizational skills

● Solid data analytics skill, analytical problem-solver with ability to decompose problem

● Demonstrated experience in Process design for customer delivery.

● Should have experience in leading low-mid sized teams (not mandatory for Senior process analyst role)

● Proficient in Change Management and Design Thinking.

● Any Graduates

CIEL/SEL/24435: Consultant - Employee Benefits with an Ecommerce company WFH (6 months contract)

It is an individual contributor role and will lead the employee benefits charter for entire org (Tech / Non Tech / Call center / Kitchens etc /off-roll employees - does not include delivery partners) - 5000+ employees 2. Identify trends and implement new benefits relevant for Swiggy employees - demonstrate care / engage / motivate / drive convenience 3. End to end responsibility - ○ Benefit Design - including developing written proposals, cost impact analysis, seeking inputs /feedback from a wide range of internal stakeholders ○ Program Manage - selection and set up of benefits providers (if any), creating project plans, assembling resources, developing and documenting process and policies, setting with standard operating procedures for smooth employee experience ○ GTM plan - communication plan for internal HR Teams, Employees including various channels of communication ○ Regular Communication / periodic sensitization of the benefits among employees ○ Employer Branding - work with Employer branding team to create employee stories 4. Work with HR analytics team to Conduct research on employee satisfaction (e.g. using surveys and quantitative data) 5. Evaluate and report on the effectiveness of employee benefits program 6. Governance and compliance - monitor cost, competitiveness, future requirements, usage pattern 7. Vendor Management - manage vendor relationships, periodic cost and performance reviews Important Skills to have : Employee backwards thinking, Out of box idea thinking, Employee benefit design experienc

CIEL/SEL/24360: HR Coordinator with an Ecommerce company Bangalore on 6 months contract

Role and responsibilities:

• Create regular reports on TM/PM process administration and completion
• Follow up with relevant stakeholders across multiple grades for process closures
• Coordinate with stakeholders/EAs and schedule meetings
• Manage vendor agreements and invoices
• Managing PM inbox and also responding to TM/PM related operational inquiries or requests and provide assistance

Requirements and skills:

• Proven experience (2-3 years) as an HR coordinator or relevant human resources/administrative position
• Strong ability in using MS Excel - pivot table, conditional formatting, drop downs, simple excel macro
• Knowledge of basic Performance and Talent management practices
• Experience with HR databases and HRIS systems
• Good communication and interpersonal skills
• Ability to handle data with confidentiality
• Good organizing and time management skills, attention to detail

CIEL/SEL/22747: Sr Executive - Customer Delight (SWAT) with an Ecommerce company Bangalore

• Responsible to take the ownership of the resolution process for all the customer issues.
• To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.

Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.

Experience of having worked with Escalations team / L2/L3 support is a must

2. Open for relocation to Bangalore

3. Preferably a graduate with excellent written and communication skills

4. Candidate to be open to work on different channels of communication (Voice/Chat/Emails)

CIEL/SEL/24032: Team Lead - Quality with an Ecommerce company Bangalore

• Effective monitoring of Quality analysts and providing instantaneous feedback on coaching skills and reducing variance scores and managing the team performance - responsible for audit sampling target compliance
• Continuously develop team capability by providing ongoing development, actively managing talent and embedding consistent feedback loops based on customer insights.
• Prepare reports & TNIs. Process improvement suggestions.
• Initiate and drive projects that would increase customer/user satisfaction, productivity and process Quality.
• Ensure team is clear on quality and service performance expectations, and are striving to exceed these expectations
• Keep the team motivated to perform on deliverables and help them deal with rejections. Assist/support team members with personal development planning
• Provide assistance to other work units when required, particularly in the management of queues and where required, support the management in conducting process related checks/audits.
• Identify ways to improve skill issues that face the team , and action accordingly. Participate in company wide projects/assignments, which could include working on curriculum updates/revisions or travelling to assist with new Centre launches
• Scheduling and overseeing governance meetings with all partners on performance, process and quality metrics review. Provide regular and timely updates along with tracking action plans
• Ownership and co-ordination of collaborative team contact with stakeholders

Skills & Behaviour required:

Must Haves

• 4 to 8 years of Industry Experience with Minimum 3 years of experience in Quality Management/Team Management
• Bachelor's degree in any stream
• Strategic thinker with strong articulation, storytelling, analytical and problem-solving skills
• A high degree of customer centricity with demonstrated examples of going extra mile to ensure the right treatment for the end-user
• Six Sigma Green Belt Certification desired

CIEL/SEL/24031: Team Leader ORM with an Ecommerce company Bangalore

Key Responsibilities (what you will do)

MANAGE / ORGANIZE

• Mentor, motivate and provide direction to ORM Associates by mutually identifying
• and addressing development opportunities with the help of weekly coaching sessions
• Perform monthly Personal Development Guide reviews and career-path,
• addressing performance issues via a Document of Concern or Performance Improvement Plan if necessary.
• Incorporate leadership framework into associate’s personal development initiatives.
• Facilitate equitable workload distribution within team - matching individual skill sets to customer needs.
• Facilitate team meetings & huddles.
• Monitor associate’s work schedules & adherence.
• Focus on continuous learning for the team member.
• Promote corporate culture that links Education, Training & Development to competency based associate performance and organizational business results.
• Utilize employee feedback to improve organization and results.
• Help the entire team with any clarifications they may seek through the day with respect to
• their BAU activities.

CONTROL

• Initiate and continue effective use of resources in key areas.

• Ensure compliance of functional best practices and policies of the organisation

• Manage and monitor the progress against team level KPIs

LEAD

• Establish team and individual objectives to support organisation’s goals.

• Implement and lead project initiatives.

• Foster integrated internal and external stakeholder relationships.

• Demonstrate exceptional personnel development.

• Implement Business Process Improvements and redesign that is measurable, has an impact on the business and reduces non-value added work.
• Reward & recognize individual and team accomplishments according as a continues habit

CIEL/SEL/23974: HR contact center with an Ecommerce company Bangalore

This position will be on 6months contract on third party payrolls.

Overseeing recruitment efforts by managing HR consultants, communicating role expectations, and recruiting the right talent, Work closely with management and employees to improve work relationships, build morale and increase productivity and retention Resolve complex employee relations issues and address grievances Monitor and report on workforce and succession planning Supporting employee development Provide MIS support for Attrition analysis, includes analyzing Exit interviews, observe trends and highlight important aspects, prepare and publish dashboards Requirements 1-2 years experience in HR Highly proficient in MS Excel and should have high levels of attention to detail Good understanding of business functions. Excellent communication skills. Good people skills. Problem-solving skills. Proactive nature.

CIEL/SEL/23973: HR contact center with an Ecommerce company Bangalore

This position will be on 6months contract on third party payrolls.

Overseeing recruitment efforts by managing HR consultants, communicating role expectations, and recruiting the right talent, Work closely with management and employees to improve work relationships, build morale and increase productivity and retention Resolve complex employee relations issues and address grievances Monitor and report on workforce and succession planning Supporting employee development Provide MIS support for Attrition analysis, includes analyzing Exit interviews, observe trends and highlight important aspects, prepare and publish dashboards Requirements 1-2 years experience in HR Highly proficient in MS Excel and should have high levels of attention to detail Good understanding of business functions. Excellent communication skills. Good people skills. Problem-solving skills. Proactive nature.

CIEL/SEL/23972: AM Process Excellence with an Ecommerce company Bangalore

• Work closely with the Centre of Excellence Lead to create a strategic roadmap to ensure robust Operational Excellence & Continuous Improvement culture deployment for sustained and long term business benefits.
• Program Manage Process improvement projects in collaboration with CC leadership to ensure Opex projects deliver intended business and customer value.
• Conduct Toll Gate review of Six Sigma GB / BB projects projects and ensure their successful and on time completion.
• Implement best in class knowledge management systems and drive standardization across CC operations.
• Design and implement awareness programs, campaigns and RnR modules to motivate people in participation in CI initiatives.
• Manage and mentor team of Opex professionals to design and develop standard processes across CC
• Metrics for performance measurement
• Completion of projects and associated tasks within timelines of the entire team
• Process Insights and defects identified and solutions recommended
• Training initiatives facilitated
• Creation/updation of SOPs within timelines for all team members
• Participation in continuous improvement culture building initiatives
• Efficient Team management and Employee satisfaction (mentorship)

Qualifications (What we look for)

• Should have at least 4 to 8 years of experience with a solid track record in a Customer Service role, especially on metrics like Quality, CSAT and Average Handle times.
• Completed Six Sigma Green/Black Belt Certification from a reputed accreditation body
• Good Project management knowledge. At least executed 10-15 six sigma projects with success.
• Candidates with good knowledge in six sigma projects will be preferred.
• Should have experience in leading mid sized teams
• Proficient in implementation of lean methodologies and statistical Quality techniques.
• Ability to work flexible hours and travel to partner locations, if required (all shifts and within the country).
• Having prior experience in conducting/facilitating Six Sigma Green Belt trainings
• Graduate (technology streams preferred)

CIEL/SEL/23971: Manager - Process Excellence with a Ecommerce company Bangalore

• Setting up a robust governance structure for Process Excellence Audits (based on world class standards such as ISO, COPC, CMMI, MBNQA, etc.)
• Conducting Regular audits of established processes at Outsourced partners / in-house teams within Contact Centre
• Conducting physical visits to Outsourced partner locations to conduct said audits
• Verifies compliance with established SOW / internal control procedures by examining records, reports, operating practices, and documentation.
• Completes audit workpapers by documenting audit tests and findings
• Maintains internal control systems by updating audit programs and questionnaires; recommending new policies and procedures.
• Communicates audit findings by preparing a final report; discussing findings with auditees.
• Collaborating with internal CC stakeholders for enforcing adherence to requirements and advising management on needed actions.
• Prepares special audit and control reports by collecting, analyzing, and summarizing operating information and trends.

Metrics for performance measurement

• No of Audits completed as per plan
• Process Compliance gaps identified and solutions recommended
• Percentage of Recommendations implemented within SLA
• Improved Agent/Centre Productivity
• Reduction in expenses and improved cost efficiencies

CIEL/SEL/23678: Ecommerce Marketing Manager SP

Job Purpose

We are looking for a talented and motivated individual to join our Digital Marketing Team. The ideal candidate will be
highly motivated to increase revenues and manage and generate sales via search engine and platform marketing
campaigns simultaneously focusing on maximizing ROI and optimise media spends

Responsibilities

Identifying and implementing strategies for increasing site traffic through PPC marketing strategy
- Responsible to drive high-quality user acquisition
- Regularly monitor and report key metrics around marketing performance for all channels and all domains to the
respective brand managers and category heads
- Setup, manage and optimize campaigns on Google Ads
- Manage landing page and websites to install conversion code and tracking pixels
- A/B testing and marketing effectiveness measurement methodologies and technologies
- Analyse, track and optimize ongoing activities basis effective benchmarks for measuring the campaigns' performance
including keyword/placement bids, account daily/monthly budget caps, impression share, quality score, CTR, CPS,
conversion rate and other important metrics and proactively make strategic recommendations to meet campaign goals
and improve performance
- Setting performance goals and objectives with supervisor
- Budgets spent within daily/ monthly limits as assigned
- Studying & forecasting market needs, planning & executing product launches and campaigns
- Learning & taking up the preparation of the Monthly, Quarterly & yearly digital performance with different teams
- Reviewing the new technologies and keeping updated at the forefront for developments in Digital marketing
- Become proficient in bidding strategy and track bids in line with marketing objectives and budgets to

CIEL/SEL/23119: Logistics Manager Ecommerce

Looking Out for Logistics Manager - Ecommerce

Location - Mumbai

Experience-4yrs

Ctc- 9.00 LPa

CIEL/SEL/22747: Sr Executive - Customer Delight (SWAT) with an Ecommerce company Bangalore

• Responsible to take the ownership of the resolution process for all the customer issues.
• To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.

Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.

Experience of having worked with Escalations team / L2/L3 support is a must

2. Open for relocation to Bangalore

3. Preferably a graduate with excellent written and communication skills

4. Candidate to be open to work on different channels of communication (Voice/Chat/Emails)

CIEL/SEL/22623: Oeprations Executive with an Ecommerce company Bangalore

Candidates would be operating out of the FnV warehouse

The roles and responsibilities for these set of executives would be

1) Vendor issues resolutions - The would be responsible for monitoring minor issues with vendors( Mismatches in POs, Invoices) and e scalate to the concerned internal PoCs for resolution

2) Vendor Fill Rate monitoring - Track real-time Vendor performance and share inputs on the dedicated forums

3)Tracking Delivery times

4)Liasoning - Coordinating with stakeholders from different internal teams for timely actions

CIEL/SEL/22520: Sr Executive - ORM (Online reputation management) with an Ecommerce company Bangalore

• Proactively attend all the queries, complaints, requests across the company’s social media platforms
• Raise issues to the concerned teams and follow up for resolutions
• Proactively and continuously keep the customer and stakeholders informed about the status of the problem
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
• Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
• Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

CIEL/SEL/22518: Maintenance Executive with an Ecommerce company Pune

• Visit kitchens/pods based on preventive maintenance schedules given by the manager and execute the same.
• Ensure all the documented processes are followed for servicing any equipment.
• Ensure all breakdown calls from allotted kitchens are attended within stipulated time and the problems attended to.
• Ensure kitchen visit checklist is updated after each visit to the kitchen for preventive maintenance schedules.
• Update kitchen wise break down history of all utilities and cost spent.
• Ensure approved spares are only used and the problem carefully checked before spending any money.
• Regularly update the maintenance manager with regards to equipment and utilities performance and highlight concerns if any.
• Periodically upgrade own skills on maintenance process and techniques.
• Brief the kitchen team on handling of equipment from time to time to ensure longevity of equipment.

Required experience and skills

• Education Qualification: ITI/ Diploma in Electrical engineering
• Experience: Minimum -3-6 years of experience in the maintenance in QSR/Retail industry .
• Experience in Maintenance
• Latest trends in Maintenance e.g. sensor-based power management

CIEL/STF/22512: Ecommerce Executive

Job Description :

• Managing major accounts Bigbasket (B2C and B2B), Grofers (only B2C) and Jumbotail for ITC Foods and Frozen category.

· Launching the new products, from getting the product catalog creation till ensuring the stock availability pan India. Providing promotions for events and for regular monthly plan, sharing the spend details with finance team for reconciliation and releasing the claims to accounts through Distributor or to account directly.
· Launched the Frozen category in bb for ITC initially started with 13 variants veg and non-veg variants.
· Started B2B with Jumbotail (Karnataka Wholesale e-commerce startup) launched all top selling food and PCP products, planning merchandising and promotions and reconciliation on monthly basis. Sharing the same report to ITC finance for budget approval.
· Preparing monthly GMS plans against the target.

Experience : Not more than 2-3 yrs
We are looking for candidates currently earning 24-28K per month.

CIEL/SEL/22183: Sr Manager - Operations Customer Delight for Ecommerce company Bangalore

Job Responsibilities:-

• Experience in Email and Chat process with expertise in driving Customer Satisfaction related deliverable. (Minimum 2-4 years’ experience in handling Chat process)
• Very Strong Operational skills for managing a team of 80 plus. Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience.
• Good experience in people management and passionate about customer experience
• Ability to manage stress, experience in managing a challenging account
• Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment
• Manage Employee SAT on the floor
• Be a strong mentor for front line leadership on the floor to deliver on ESAT and productivity
• Manage Attrition, drive retention initiatives on the floor to manage tenured and experienced employees well
• Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job, Excellent interpersonal skills
• Analyze performance results and implement department improvements and Resolve escalated customer complaints

Desired Skills:-

• 8 to 12 years of Industry Experience with minimum 2-3 years of experience as Operation Manager
• 00Should be a graduate – any specialization
• Should have handled multiple teams or team size of 80-100
• Strategic thinker with strong articulation, storytelling, analytical and problem-solving skills
• A high degree of customer centricity with demonstrated examples of going extra mile to ensure the right treatment for the end-user
• Dynamic professional with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
• Prior experience in balancing quality while managing a fast paced and rapidly growing environment

CIEL/SEL/22179: Head Ecommerce

Job Responsibilities:

- Lead a team of category managers, content managers, fulfillment managers to drive the topline and bottom-line

- Stakeholder management: Liaise with category managers on respective portals for planning monthly sales and identifying growth opportunities

- Inventory management: Work with internal sourcing teams to create inward plan as per requirement; deploy inventory to portal warehouses; ensure inventory sufficiency & reduce non-selling inventory

- Promotions: Decide and manage ad spends. Coordinate with marketing teams on respective portals to identify the best RoI initiatives for building awareness, encouraging trial and growing the business as per defined targets. Identifying the right keywords to optimize ad costs while increasing conversions is of prime importance

- Catalog management: Lead catalog photo-shoot & content creation via internal catalogue & marketing teams, ensure healthy representation of products across portals, manage reviews and ratings, A+ content, videos

CIEL/SEL/22152: Training Team Leader with an Ecommerce company Bangalore

A high degree of exposure to leading a team of highly talented and motivated professionals who work to achieve the set objectives of the team.

2. The shot at being able to not just handle the inhouse training team, but also the partner training teams across India.

3. Being the guardian of the training SOPs that encompasses the hiring, training and certification of resources across India. This also will give the opportunity to actively monitor loopholes in the system and suggest changes that can help plug these.

4. Monitor the KPIs with each training team contributor and ensure that individuals achieve the best in class scores across time tranches.

5. Managing reporting, MIS, tracking and database management of all LMS related activities.

6. Monitor and ensure adherence to SLAs and TATs.

What do you need (Desired Skills)

1. Graduate/Post-Graduate with minimum 3-6 years of experience in training and at least 1 year of leading training teams.

2. Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision.

3. Open to travel to other locations as per business requirement.

4. Effective communication, organizational, motivational and time management skills.

5. Expected to lead by example.

6. Should display the behavior of a role model always.

CIEL/SEL/22050: Operations Manager - Customer Delight with an Ecommerce company Bangalore

Job Responsibilities:-

• Experience in Email and Chat process with expertise in driving Customer Satisfaction related deliverable. (Minimum 2-4 years’ experience in handling Chat process)
• Very Strong Operational skills for managing a team of 80 plus. Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience.
• Good experience in people management and passionate about customer experience
• Ability to manage stress, experience in managing a challenging account
• Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment
• Manage Employee SAT on the floor
• Be a strong mentor for front line leadership on the floor to deliver on ESAT and productivity
• Manage Attrition, drive retention initiatives on the floor to manage tenured and experienced employees well
• Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job, Excellent interpersonal skills
• Analyze performance results and implement department improvements and Resolve escalated customer complaints

Desired Skills:-

• 8 to 12 years of Industry Experience with minimum 2-3 years of experience as Operation Manager
• 00Should be a graduate – any specialization
• Should have handled multiple teams or team size of 80-100
• Strategic thinker with strong articulation, storytelling, analytical and problem-solving skills
• A high degree of customer centricity with demonstrated examples of going extra mile to ensure the right treatment for the end-user
• Dynamic professional with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
• Prior experience in balancing quality while managing a fast paced and rapidly growing environment

CIEL/SEL/22049: Operations Manager - Customer Delight with an Ecommerce company Bangalore

Job Responsibilities:-

• Experience in Email and Chat process with expertise in driving Customer Satisfaction related deliverable. (Minimum 2-4 years’ experience in handling Chat process)
• Very Strong Operational skills for managing a team of 80 plus. Sound understanding of Operations & Delivery, coming with a strong background in managing Operations and proven delivery experience.
• Good experience in people management and passionate about customer experience
• Ability to manage stress, experience in managing a challenging account
• Strong leadership skills and ability to ensure team understands job and business requirements and build team empowerment
• Manage Employee SAT on the floor
• Be a strong mentor for front line leadership on the floor to deliver on ESAT and productivity
• Manage Attrition, drive retention initiatives on the floor to manage tenured and experienced employees well
• Soft Skills Willingness to learn & contribute, Positive Attitude, Effective team management skill, Good communication skills, Adaptable to changes, Open mindedness, Ability to stretch, Commitment to the job, Excellent interpersonal skills
• Analyze performance results and implement department improvements and Resolve escalated customer complaints

Desired Skills:-

• 8 to 12 years of Industry Experience with minimum 2-3 years of experience as Operation Manager
• 00Should be a graduate – any specialization
• Should have handled multiple teams or team size of 80-100
• Strategic thinker with strong articulation, storytelling, analytical and problem-solving skills
• A high degree of customer centricity with demonstrated examples of going extra mile to ensure the right treatment for the end-user
• Dynamic professional with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
• Prior experience in balancing quality while managing a fast paced and rapidly growing environment

CIEL/SEL/21937: QC Executive - Fruits Veg with an Ecommerce company Vizag

CIEL/SEL/21736: Quality Executive - FV with an Ecommerce Company Vizag

CIEL/SEL/21495: Onboarding Executive with an Ecommerce Company in Bangalore (6months contract)

Onboarding Executive

Experience: 1-3 years

Responsibility:

• Newly hired on-field agent will be responsible for dedicatedly drive acquisitions based off a lead list.
• Onboarding outlets as per the lead list shared
• Ensuring seamless transition of outlets from onboarding to account management.
• Bringing escalations to the notice of city and central teams wherever applicable.
• Onboarding EANO and NRO accounts passed on by the City, Central and VAM team.
• Handling onboarding escalations for their respective cities coming from Central/Website.
• Ensuring proper starter pack ( marketing )is subscribed to the restaurant with proper hygiene.

CIEL/SEL/21444: On-boarding Executive with an Ecommerce company Mumbai (6 months contract)

Experience: 1-3 years

Responsibility:

• Newly hired on-field agent will be responsible for dedicatedly drive acquisitions based off a lead list.
• Onboarding outlets as per the lead list shared
• Ensuring seamless transition of outlets from onboarding to account management.
• Bringing escalations to the notice of city and central teams wherever applicable.
• Onboarding EANO and NRO accounts passed on by the City, Central and VAM team.
• Handling onboarding escalations for their respective cities coming from Central/Website.
• Ensuring proper starter pack ( marketing )is subscribed to the restaurant with proper hygiene.

CIEL/SEL/21226: Senior Brand Manager Ecommerce

Manage the day-to-day search marketing activities across multiple search engines including researching, growing and optimizing keyword portfolios and bid management strategies and refining campaigns through ad copy tests, landing pages, negative keywords, etc.

Drive revenue, achieve targeted ROI and maintain positive KPI trends; Determine monthly, quarterly and annual revenue forecasts and budgets.

Track and evaluate KPIs of all marketing channels (email, SEM, SEO, display, retargeting, shopping engines, affiliates, referring partners, social, etc.) and determine necessary adjustments to optimize overall marketing effectiveness in line with budgeted marketing spend.

Work with affiliate networks to recruit new affiliates and negotiate commissions, build relationships and increase engagement with existing affiliates, ensuring the correct and timely delivery of campaign materials.

Plan email-marketing calendar and executions in close cooperation with Brand Marketing. Manage the execution of these campaigns. Measure results and ROI of these campaigns. Build an email-target database and define opportunities to grow the size of the database.

Work with the Brand Marketing team to create aligned consumer communications across all channels (onsite, social, mobile, stores) and to ensure both strong commercial and consistent brand messages.

Work with the Site Merchandising team on an annual site and campaign calendars, detailing the timelines of seasonal promotions, along with other campaigns

Site optimization: Define opportunities on site (structure) and content to drive Search Engine Optimization

Deliver clear, concise and reliable reporting on all activities to key stakeholders

CIEL/SEL/21161: KAM -ECommerce -Mumbai

6 years in FMCG/FMCD in Ecommerce Sales

Trade Spend in-line with Budgets Trade Terms in accordance with Policy.

- Shopper Activation & Category Management along with Category Marketing Manager - Promotion and Shopper Activation planning, Category Development & Advisory with Key Strategic Accounts

- Service Efficiency - Ensure fill rates of 95%+ for key SKUs, Upkeep of Product masters, On-shelf availability of Must stock SKUs

- Assortment & Distribution - NPI listing & distribution, Joint Ownership of Category Planograms

- Commercial - Account reconciliation, Manage Receivables

- Sales Planning - Ownership of Account's POS and purchase plans and input the same into BUP

- E-commerce marketing along with Customer Marketing Manger on self service platforms like Amazon, content quality, listing hygiene and ratings & reviews.

CIEL/SEL/20962: Marketing Executive - Digital with an Ecommerce Company Bangalore

Designation- Executive Marketing

Location- Bangalore

JD-

Job Responsibilities:

• Support in planning, implementation of the category's merchandising & marketing plan
• Providing planning support and executing the discounting plan by coordinating with various internal and external stakeholders
• Plan and implement special marketing programs according to the above plan
• Understand marketing and commercial sectors goals and constraints and translate these into relevant action sheets & marketing briefs
• Monitoring market activities (rivals).
• Provide reports, specifications, and creative briefs

Desired Skills:

• Bachelor’s degree in business, marketing, or similar area
• 2+ years of working experience in trade marketing, in-store communication, or a similar role
• Understanding of Marketing Mix

CIEL/SEL/18471: Performance Marketing Manager Ecommerce (Beverages)

Performance marketing responsibility will range from planning, implementing, analyzing and optimizing all online performance marketing activities around Paid Search, Natural Search, Email, Database and Affiliate Marketing.

Job description

Manage the day-to-day search marketing activities across multiple search engines including researching, growing and optimizing keyword portfolios and bid management strategies and refining campaigns through ad copy tests, landing pages, negative keywords, etc.

Drive revenue, achieve targeted ROI and maintain positive KPI trends; Determine monthly, quarterly and annual revenue forecasts and budgets.

Track and evaluate KPIs of all marketing channels (email, SEM, SEO, display, retargeting, shopping engines, affiliates, referring partners, social, etc.) and determine necessary adjustments to optimize overall marketing effectiveness in line with budgeted marketing spend.

Work with affiliate networks to recruit new affiliates and negotiate commissions, build relationships and increase engagement with existing affiliates, ensuring the correct and timely delivery of campaign materials.

Plan email-marketing calendar and executions in close cooperation with Brand Marketing. Manage the execution of these campaigns. Measure results and ROI of these campaigns. Build an email-target database and define opportunities to grow the size of the database.

Work with the Brand Marketing team to create aligned consumer communications across all channels (onsite, social, mobile, stores) and to ensure both strong commercial and consistent brand messages.

Work with the Site Merchandising team on an annual site and campaign calendars, detailing the timelines of seasonal promotions, along with other campaigns

Site optimization: Define opportunities on site (structure) and content to drive Search Engine Optimization

Deliver clear, concise and reliable reporting on all activities to key stakeholders

CIEL/SEL/20517: Technical Recruiter - Ecommerce or Product hiring

Experience : 5+ years

Location : Bangalore

One of the leading eCommerce companies in India is looking for a Sr Recruiter /TA lead/ Manager role

- The person should have handled technical requirements

- Should have worked on closing senior-level positions /product hiring / analytics hiring

- Should be willing to work in 80% IC role, 20 % people Management

Responsibilities :

- Develop talent acquisition strategies and hiring plans

- Lead employment branding initiatives

- Perform sourcing to fill open positions and anticipate future needs

- Plan and conduct recruitment and selection processes (interviews, screening calls etc.)

- Take steps to ensure positive candidate experience

- Assist in employee retention and development

- Supervise recruiting personnel

- Organize and/or attend career fairs, assessment centers or other events

- Use metrics to create reports and identify areas of improvement

Requirements :

- Proven experience as talent acquisition manager

- Experience in full-cycle recruiting, sourcing and employment branding

- Understanding of all selection methods and techniques

- Proficient in the use of social media and job boards

- Willingness to understand the duties and competencies of different roles

- Working knowledge of Applicant Tracking Systems (ATS) and databases

- Excellent communicator

- Well-organized

- A leader and strategic thinker

About company :

One of the leading Ecommerce companies in India, established in 2014.

They have more than 1000+ employees working across India

One of the fastest growing companies

If interested ,please reach out to karthika.k@cielhr.com

CIEL/SEL/20372: Ecommerce Marketing Manager

Objective –

Performance marketing responsibility will range from planning, implementing, analyzing and optimizing all online performance marketing activities around Paid Search, Natural Search, Email, Database and Affiliate Marketing.

Job description

Manage the day-to-day search marketing activities across multiple search engines including researching, growing and optimizing keyword portfolios and bid management strategies and refining campaigns through ad copy tests, landing pages, negative keywords, etc.

Drive revenue, achieve targeted ROI and maintain positive KPI trends; Determine monthly, quarterly and annual revenue forecasts and budgets.

Track and evaluate KPIs of all marketing channels (email, SEM, SEO, display, retargeting, shopping engines, affiliates, referring partners, social, etc.) and determine necessary adjustments to optimize overall marketing effectiveness in line with budgeted marketing spend.

Work with affiliate networks to recruit new affiliates and negotiate commissions, build relationships and increase engagement with existing affiliates, ensuring the correct and timely delivery of campaign materials.

Plan email-marketing calendar and executions in close cooperation with Brand Marketing. Manage the execution of these campaigns. Measure results and ROI of these campaigns. Build an email-target database and define opportunities to grow the size of the database.

Work with the Brand Marketing team to create aligned consumer communications across all channels (onsite, social, mobile, stores) and to ensure both strong commercial and consistent brand messages.

Work with the Site Merchandising team on an annual site and campaign calendars, detailing the timelines of seasonal promotions, along with other campaigns

Site optimization: Define opportunities on site (structure) and content to drive Search Engine Optimization

Deliver clear, concise and reliable reporting on all activities to key stakeholders.

CIEL/SEL/18470: Performance Marketing Manager- Ecommerce (Foods and Snacks)

Objective –

Performance marketing responsibility will range from planning, implementing, analyzing and optimizing all online performance marketing activities around Paid Search, Natural Search, Email, Database and Affiliate Marketing.

Job description

Manage the day-to-day search marketing activities across multiple search engines including researching, growing and optimizing keyword portfolios and bid management strategies and refining campaigns through ad copy tests, landing pages, negative keywords, etc.

Drive revenue, achieve targeted ROI and maintain positive KPI trends; Determine monthly, quarterly and annual revenue forecasts and budgets.

Track and evaluate KPIs of all marketing channels (email, SEM, SEO, display, retargeting, shopping engines, affiliates, referring partners, social, etc.) and determine necessary adjustments to optimize overall marketing effectiveness in line with budgeted marketing spend.

Work with affiliate networks to recruit new affiliates and negotiate commissions, build relationships and increase engagement with existing affiliates, ensuring the correct and timely delivery of campaign materials.

Plan email-marketing calendar and executions in close cooperation with Brand Marketing. Manage the execution of these campaigns. Measure results and ROI of these campaigns. Build an email-target database and define opportunities to grow the size of the database.

Work with the Brand Marketing team to create aligned consumer communications across all channels (onsite, social, mobile, stores) and to ensure both strong commercial and consistent brand messages.

Work with the Site Merchandising team on an annual site and campaign calendars, detailing the timelines of seasonal promotions, along with other campaigns

Site optimization: Define opportunities on site (structure) and content to drive Search Engine Optimization

Deliver clear, concise and reliable reporting on all activities to key stakeholders

CIEL/SEL/19850: Key Accounts Manager Ecommerce

Account Planning :

- Trade Spend in-line with Budgets Trade Terms in accordance with Policy.

- Shopper Activation & Category Management along with Category Marketing Manager - Promotion and Shopper Activation planning, Category Development & Advisory with Key Strategic Accounts

- Service Efficiency - Ensure fill rates of 95%+ for key SKUs, Upkeep of Product masters, On-shelf availability of Must stock SKUs

- Assortment & Distribution - NPI listing & distribution, Joint Ownership of Category Planograms

- Commercial - Account reconciliation, Manage Receivables

- Sales Planning - Ownership of Account's POS and purchase plans and input the same into BUP

- E-commerce marketing along with Customer Marketing Manger on self service platforms like Amazon, content quality, listing hygiene and ratings & reviews.

Work timing - MOnday - Saturday 8 Hrs

CIEL/SEL/18470: Performance Marketing Manager- Ecommerce (Foods and Snacks)

Objective –

Performance marketing responsibility will range from planning, implementing, analyzing and optimizing all online performance marketing activities around Paid Search, Natural Search, Email, Database and Affiliate Marketing.

Job description

Manage the day-to-day search marketing activities across multiple search engines including researching, growing and optimizing keyword portfolios and bid management strategies and refining campaigns through ad copy tests, landing pages, negative keywords, etc.

Drive revenue, achieve targeted ROI and maintain positive KPI trends; Determine monthly, quarterly and annual revenue forecasts and budgets.

Track and evaluate KPIs of all marketing channels (email, SEM, SEO, display, retargeting, shopping engines, affiliates, referring partners, social, etc.) and determine necessary adjustments to optimize overall marketing effectiveness in line with budgeted marketing spend.

Work with affiliate networks to recruit new affiliates and negotiate commissions, build relationships and increase engagement with existing affiliates, ensuring the correct and timely delivery of campaign materials.

Plan email-marketing calendar and executions in close cooperation with Brand Marketing. Manage the execution of these campaigns. Measure results and ROI of these campaigns. Build an email-target database and define opportunities to grow the size of the database.

Work with the Brand Marketing team to create aligned consumer communications across all channels (onsite, social, mobile, stores) and to ensure both strong commercial and consistent brand messages.

Work with the Site Merchandising team on an annual site and campaign calendars, detailing the timelines of seasonal promotions, along with other campaigns

Site optimization: Define opportunities on site (structure) and content to drive Search Engine Optimization

Deliver clear, concise and reliable reporting on all activities to key stakeholders

CIEL/SEL/17215: Assistant Manager Ecommerce

Ecommerce Systems Analyst

About Company - Our Client is a global networking company based in the USA that produces networking hardware for consumers, businesses, and service providers.

Location - Bangalore(vasanth Nagar)

Responsibilities:

• Defining requirements with different business units as it pertains to ecommerce features and functionality. Clearly document Assumptions and User Testing Criteria, remove all ambiguity. Create wireframes, when necessary.
• Interpreting business functional requirements and translating them into actionable work effort descriptions to pave a smooth path for FE/BE developers during development phase.
• Work with technical developers on solution design and iterative development cycles
• Validating and verifying requirements to ensure they map to the business need, are approved by all relevant stakeholders and meet essential quality standard
• Assist in developing test cases and participate in user acceptance testing and other business user testing for projects.
• Take full ownership of select project timelines and execution
• Monitor project progress by tracking activity; resolving problems; recommending actions
• Perform select administration tasks to support Salesforce Commerce Cloud business users, including but not limited to data replications.
• Ability to pull and analyze data from multiple sources; Google Analytics, Tableau, Order Management system , Salesforce Commerce Cloud, etc.
• Coordinate daily standups and grooming sessions with Managed Service Providers and other teams as needed.
• Manage workload and tickets for service providers and development team.
• Investigate and troubleshoot issues including monitoring logs and performing regular transaction audits across multiple environments.
• Ensure governance and compliance with internal Change Control procedures
• Run Security scans and provide reporting and remediation recommendations
• Responsible for ensuring ADA compliance is maintained
• Ensure latest source code is maintained in internal GitHub
• Strategy and oversight for regression testing; ensuring quality delivery

Skills Required -

• 3-5+ years working in an ecommerce environment preferably as a business systems analyst, or solution architect
• 2-3 years of experience working with Salesforce Commerce Cloud as systems analyst
• Experience working with Jira and Confluence
• Broad understanding of ecommerce customer experience journey and analytics which can support a successful online engagement
• Experience in web development technologies, frameworks and user experience design.
• HTML, JavaScript and strong coding background
• Demonstrated ability to identify current gaps, propose solutions, and implement new process improvements
• Excellent written and verbal communication skills.
• Ability to adapt and learn new technology platforms, conduct POC and guide solution design
• Manage multiple projects autonomously in a fast-paced environment and meeting deadlines
• Possess a strong work ethic, initiative, and a passion for cross-collaboration that supports the entire organization
• Proven track record to deliver roadmap projects on time
• Strong leadership skills, ability to work with different personality types, positive attitude