by Aditya Mishra | Jun 20, 2020 | Business Excellence, HR, Leadership, Strategy
Shared Services Centres (SSCs) in India employ nearly 0.8 million people across nearly 1400 companies generating nearly 25 Billion USD of revenues. India’s talent pool and cost arbitrage have resulted in an impressive growth of this industry over the last two decades....
by Aditya Mishra | May 9, 2020 | 2020, Business Excellence, Decision Making, Leadership, Strategy
It doesn’t matter if COVID-19 induces a recession or not. It doesn’t matter if the recovery is going to be U-shaped, V-shaped, L-shaped or W-shaped. What we know for certain is, basic human values will continue to hold good, demand and supply situations will prevail,...
by Aditya Mishra | Mar 21, 2020 | Business Excellence, HR, Leadership, People, Productivity
Covid19 has caused widespread disruption in the world of work. Millions have started working from home; and at the same time, employers in certain industry sectors cannot let the work shift to individuals’ homes. Factories, assembly lines, construction sites,...
by Aditya Mishra | Feb 22, 2020 | Business Excellence, Leadership
VUCA as a concept has been in use since the early 2000s to describe the situation many businesses started encountering frequently. There were several disruptions due to geopolitical developments, technological advancements and changes in the global economic...
by Aditya Mishra | Jan 25, 2020 | Business Excellence, Customer, Customer Engagement, Leadership, People
Every organisation needs customers to buy its products, services or the purpose repeatedly over time. This loyalty leads to advocacy and hence, is critical for the growth of the organisation. We know, some organisations have done this well and thus, have stayed...
by Aditya Mishra | Nov 17, 2019 | Business Excellence, HR, Leadership
The ability to tide over a crisis is the mark of a robust organisation. And the HR can play a seminal role in turning threats into opportunities. The last major slowdown was a decade ago during the global financial crisis. We learnt several lessons then. All...
