by Aditya Mishra | Oct 13, 2019 | Business Excellence, HR, Leadership
A couple of years ago, we heard the voices on the floor about delays in incentive payout. Naturally, it was an area of concern for our team members. We were clear that rewards and recognition have to be timely. We couldn’t let this simmer; we deep-dived and understood...
by Aditya Mishra | Oct 6, 2019 | Business Excellence, Customer, Customer Engagement
Companies hold off-sites to look at their past performance, set their eyes on the future and review strategies to reach the goals in front of them. While reflecting on the customer feedback and scores, it is not rare to see people talk about the unrealistic...
by Aditya Mishra | Sep 28, 2019 | Business Excellence, HR, Leadership
Years ago, I was attending classes on EFQM Excellence model. I learnt, excellent leaders must do five things consistently, one of them is to lead the change initiatives from the front. They build systems to adopt and deploy the changes, enthuse their teams to adopt...
by Aditya Mishra | Sep 20, 2019 | Business Excellence, HR, Jobs, Leadership
Prime Minister Narendra Modi has said, “People who change after change, will survive. People who change with the change, will succeed. People who cause the change, will lead.” Change keeps happening and at a rate faster than ever before. We know, automation powered by...
by Aditya Mishra | Jun 22, 2019 | Business Excellence, Customer, Customer Engagement, Leadership, Manager, Marketing, People, Strategy, career growth
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” said Sam Walton, founder of Walmart. Every good organization wants to understand the needs of its customers, keep...
by Aditya Mishra | Mar 23, 2019 | Automation, Business Excellence, HR, Leadership
Over the last 10 years, SMAC (Social, Mobile, Analytics and Cloud) has revolutionized and disrupted businesses in an unforeseen way. Size of the company, the industry sector it falls into and the markets it operates in do not matter. All of them need to leverage these...
