by Aditya Mishra | Jul 3, 2021 | Business Excellence, Customer Engagement, Innovation, Leadership
Jeff Bezos said famously, “if you do build a great experience, customers will tell each other about that. Word of mouth is very powerful.” All of us experience this as a customer when we experience a not-so-good service. Every time we stand in a queue for a long time,... 
by Aditya Mishra | Jun 27, 2021 | Business Excellence, Leadership
Organisations are now faced with an unprecedented number of challenges. The agile ones can adapt quickly and keep going. Their leaders are able to steer the ship through the stormy weather, spread positivism in the air and keep their flock together so that all the... 
by Aditya Mishra | May 30, 2021 | Business, Business Excellence, Leadership, People, Strategy
We live in a dynamic world – social structures are fast-evolving, technological advancements have been transforming our habits and lifestyle faster than ever before and our ambitions continue to remain high. The pandemic taught us several lessons and dismantled some... 
by Aditya Mishra | May 15, 2021 | Business, Business Excellence, Business Set Up, Strategy
“I find that the harder I work, the more luck I seem to have.”, said Thomas Jefferson, one of the Founding Fathers of the United States of America. Success is not the result of luck or a matter of chance. It is a lot of hard work and harmonious functioning... 
by Aditya Mishra | Apr 10, 2021 | Business, Business Excellence, Leadership, Values
Our world of work after the pandemic is very different from what we knew earlier. Companies have started leveraging technology at a break-neck speed. Due to remote working, employees work away from the workplace cocooned in their work environments. We have all... 
by Aditya Mishra | Apr 3, 2021 | Business Excellence, Leadership, Strategy, Work
Petrochemical giant, Reliance Industries was essentially a B2B business until it decided to plunge into retail in 2006 and then telecom in the form of Jio in 2007. Many management gurus considered these moves to be a large deviation from the company’s core strength of...
