Best HR Consultancy in Mumbai

Loc: Mumbai ,Pune ,Bangalore ,Chennai Exp: 5-8 years Windows / IIS Engineer : • Working Knowledge of Windows Platform • Should have strong Windows server migration experience for managing internal infrastructure servers and assisting Dev team for migration projects • Installing and configuring websites on IIS web server. • Maintain and strengthen SSL Security in Web Environments • Experience in installation and configuration of different software on Windows OS (Eg: Exstream, Print, Docview, Print, Saleslogix ) and data restoration • Powershell and scripting knowledge / experience • Analyzing and troubleshooting the web server crashes with Debug diagnosis tool. • Perform disaster recovery and can assist on backup and restore activities with respective teams. • Performance tuning of windows and web servers. • Analyzing the IIS logs using Splunk tool. • Creating of batch scripts to automate the release activities. • Managing the code changes through release process on production servers. • Creating and setting up application pool settings to maximize the server performance. • Coordination with the clients for the application related issues. • In depth knowledge of Networking concepts like Firewalls and DMZ, should be able to work with Networking teams to get them configured.

Candidate need to work from Chennai/Mumbai office. Shift starts from evening 4PM Minimum 2-5 years of experience as a Service Help Desk / Technical Support Technician or Semi-Technical support role. Good understanding of computer systems, mobile devices and other tech products. Strong problem solving abilities with Ability to diagnose and resolve basic technical issues. Strong verbal and written communication skills, with the ability to effectively communicate to a variety of audiences. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers First point of contact for all end user reporting technical issues over the phone, Chat or email or web. Responsible for providing the first-line of technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates, if needed, unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLA's. Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool. Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects. Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as & when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution, escalation or communication of status updates Maintain confidentiality with regards to client / customer information & adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install, modify, and repair computer hardware and software

Minimum 2-5 years of experience as a Service Help Desk / Technical Support Technician or Semi-Technical support role. Good understanding of computer systems, mobile devices and other tech products. Strong problem solving abilities with Ability to diagnose and resolve basic technical issues. Strong verbal and written communication skills, with the ability to effectively communicate to a variety of audiences. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers First point of contact for all end user reporting technical issues over the phone, Chat or email or web. Responsible for providing the first-line of technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates, if needed, unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLA's. Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool. Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects. Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as & when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution, escalation or communication of status updates Maintain confidentiality with regards to client / customer information & adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install, modify, and repair computer hardware and software

Oracle Forms Years of Experience: 5+ years JD: Strong in ORACLE SQL , PL/SQL, Forms/Reports development Write clear codes and prepare coding documentation and system testing. Develop Procedures, Functions, Packages, Triggers, Sequence Creation and Handling exceptions. Develop ORACLE Forms and reports, UNIX shell scripts, understanding of Web Architecture, Oracle Fusion Middleware Modify existing codes to optimize ORACLE applications. Reading / Writing files using UTL_FILE, SQL tuning. Provide support to all system interfaces. Proficient in coding database backend functions, procedures, triggers, packages etc.

VP -Business Development Location- Mumbai Brief About the Profile:NBFC in the field of Loan against ESOPs/Shares. The customer acquisition approach is, primarily to approach unlisted companies with large workforce and having issued ESOPs to the employees. The primary objective of the role, is to promote ESOPDhan as a tool of employee welfare to the companies. Through the company management, have to reach to the employees, who are beneficiaries of ESOPs of the companies. The initial briefing/pitch to the employees might be a town hall address to all employees and thereon to deal with each employees and resolve their doubts and convince the features of ESOPDhan. Majority of target customers will be senior management workforce including CXOs.  MBA from a reputed Business School 3 to 5 years’ experience in Business Development/Sales profile Excellent communication skill Robust presentation skill, including addressing large audience Basic understanding of Finance Networking and relationship management skills

Expertise with Adobe Photoshop, Adobe Illustrated, Canva; Drawing/Illustration, video editing and photography skills would be a bonus. Marketing understanding and aesthetic sensibilities are a must. Define an overall creative approach for the brand Conceptualize and execute illustration, Gifs or photo-based social media creatives based on the defined creative strategy and approach Work on different projects ranging from brand identity to banners to brochures, retail store branding and other marketing collaterals Understand branding aspects, and work towards improving the overall brand experience of Postcard across different platforms Run quality checks on creative assets Be an active advocate for anything that is creatively inspiring and can help the brand Requirements 1-2 years of work experience Strong understanding of graphic design fundamentals such as colours, typography, composition, and design principles Strong aesthetic sense of visual design. Should be able to tell great work from good work Good understanding of the digital space, the visual aesthetics of various digital channels (including social), the content formats available within them and how they can be leveraged in a creative manner Expertise in Adobe Creative Suite (at least Photoshop and Illustrator). Comfort in working with other creative software would be a big plus Effective time management skills and the ability to meet deadlines Ability to work under pressure, handle last minute requests when needed, and provide quick response creations without compromising quality Drawing/illustration, video editing and photography skills would be an ace up your sleeve

Position Title:Team Leader CRM Grade/ Band:Chief Manager (M2) Location: Mumbai(BKC) Job Objective: Lead the department into CRM_2.0, formulation of policy and procedures for effective management of customer / stake holders concerns and contacts, building and nurturing team for handling their responsibilities effectively. Vendor development & Monitoring, Inter departmental co-ordination for a healthy business relationship Essential functional competencies required: ► Customer orientation (good listener, proactive, patient) ► Organisation process & policies ► Analytical skill ► Vendor management ► Command over English & Hindi languages Desired functional competencies required: ► Customer grievance handling experience ► Basics of SAP ► Exposure to new technologies related to CRM ► Familiarity/ Command over Marathi Language Educational Qualification Include Additional Certification if any: ► Educational Qualification: Full time Graduate with Full time MBA (Marketing / Mass Communication/ CRM) Relevant Experience: Previous Work Experience: Minimum 13 years’ experience at a Senior level in Customer Service, handling customer complaints, query, and service request, preferably in Oil & Gas, Telecom, Insurance, Banking, Retail / e-retail chain, ITES (e-commerce). ► Preference to be given to candidate having IT exposure with experience of new technologies (e.g.Chatbot, WhatsApp, etc.) for customer interaction.) Key responsibilities & Accountabilities : 1. Customer focus: • Leading the department into thinking and implementing new / innovative ideas to enhance customer experience. • Responding to customer’s concern/ complaints and ensure that cases are closed/ addressed within given benchmarks by pursuing with concerned department. • Ensure 100% response within 48 hours for concerns received from Government, PNGRB, and MOPNG etc. • Review resolution of the cases received through MD/ DMD / Sr. Management/ MoPNG/ PNGRB, etc.office and approve reply for the customer. • As an Appellate Authority review the escalated customer concerns received and forward the same to the concerned departmnets for suitable resolution and convey feedback to customer. • Continuous interaction with various departments highlighting critical / rampant customer issues 3 / 4 and getting their timely resolution/ reframing policies/ etc. • Build and maintain healthy relationship with non-profit / non-government organizations (NGOs) dedicated towards consumer protection. • Responsible for building the brand through sustained relationships with select customers, stake holders, statutory bodies, etc. • Monitoring of customer contacts through existing communication channels and opening new channels of communication to enable customer interactions (viz mobile app, social media, chat bot) 2. Departmental processes and policies : • Formulation of policy and procedures for effective management of customer / stake holders concerns and contacts. • Plan and speculate departmental activities as per business requirement and prepare road map and implementing schedule. • Work in close coordination with SAP / any other enterprise module implementation partner to develop contact logging module and associated reports, testing and rolling out changes in the system based on requirement. • Adherence to QoSS of PNGRB and other regulatory requirements. • Generate and circulate MIS as per given schedule i.e. monthly, fortnightly etc. • Suggest solutions on identified gaps, monitor progress, prepare road map and monitor progress of new initiatives. • Prepare and attend internal and external audits such as Internal Audit / ISO compliance / Stake holder audits and ensure closure of all observations/NC’s within the given time frame. • Presentation of CRM activities to Senior Management as per requirement. 3. Budgeting : • Carry out Departmental budgeting exercise and take up new development projects with time schedule execution. • Provide inputs for department annual budget (CAPEX /OPEX) and upload the proposed budget & review of the budget v/s actual 4. Vendor management: • Identify new Vendors as per the business requirements. • Monitor functioning of the vendors in line with the contract terms and set SLA’s • Maintain healthy relationship with all vendors to ensure smooth day to day working. 5. People : • Build and nurture team required to manage the department and various activities. • Mentor & impart training to departmental colleagues & new joinees on processes & practises of the department 4 / 4 • Develop and maintain annual KPI / KRA of the team and biannual review Interested candidates please share your resume on eeshwari.m@cielhr.com

Position : Process Engineer (For Chemical Manufacturing Company) Location : Taloja, (Navi Mumbai) Education Qualification : B.Tech Chemical Engineer from Tier 1 / Tier 2 College Experience : 4 to 8 Years (From Specialty & Fine Chemicals ) About Company : A Client of Ciel HR, multinational speciality chemicals and sustainable technologies company headquartered in London, England. It is listed on the London Stock Exchange located at Navi Mumbai Taloja location 1. Scale-up new processes (and work on New Production Introduction) from lab scale to plant scale 2. Design processes and develop PFD, P&ID, mass-energy balance & basic engineering package 3. Prepare equipment list, cause & effect 4. Equipment sizing, line sizing, equipment selection 5. Participate in risk assessments, HAZOP, management of change reviews 6. Review technical offers from vendors/consultants 7. Perform commissioning trials and ensure effective technology transfer to Operations Interested candidates can apply on apurva.g@cielhr.com Thanks & Regards Apurva G Consultant @CIEL HR

Newly hired on-field agent will be responsible for dedicatedly drive acquisitions based off a lead list. Onboarding outlets as per the lead list shared Ensuring seamless transition of outlets from onboarding to account management. Bringing escalations to the notice of city and central teams wherever applicable. Onboarding EANO and NRO accounts passed on by the City, Central and VAM team. Handling onboarding escalations for their respective cities coming from Central/Website. Ensuring proper starter pack ( marketing )is subscribed to the restaurant with proper hygiene