How can we appreciate customer needs better?
“There is only one boss. The customer. And he can fire everybody in the company from the...
“There is only one boss. The customer. And he can fire everybody in the company from the...
Things change! Yesterday, employers picked the best candidates. Today, employees pick the best companies. Tables have turned...
Indian IT industry employs nearly 3 million people which is roughly 5% of the country’s formal sector...
Banking and Financial Services (BFSI) are one of the oldest industry sectors in the world. Apparently, the...
All of us are in a hurry – organizations and individuals. We want things done instantly. Our...
It is a mistake to think that managing people is an easy task. It is necessary to...
People make a significant difference to a business : its sustainability, reputation and financial results. Every...
Steve Jobs said, “The secret of my success is that we have gone to exceptional lengths to...
“First comes thought; then transformation of the thought into ideas and plans; then transformation of those plans...
Howard Scultz famously commented about attrition in customer traffic to Starbucks, “I don’t want to use...