We are India’s fastest growing HR services company (CAGR of 173% since 2015), spread across 57 offices at 42 locations in India, servicing ~300 companies across industry sectors for their Temporary staffing needs and finding the right talent for 2300+ companies for their Permanent positions.

Over the last 5 years, we have filled 75,000 roles across levels and functions in any of the following 4 situations:

Running RPO (Recruitment Process Outsourcing) projects for our client companies
Finding the right matches for some of the critical roles in a company
Staffing temporary or fixed-term roles at entry to mid-level roles in the industry sectors of IT, Consumer Goods, Engineering, Infrastructure, Manufacturing, Pharma, Healthcare, Financial Services, Supply Chain, Ecommerce and Services
Hiring Specialists across industry sectors for specific projects and fixed time periods

Hiring Business Developers

Locations: Delhi, Mumbai, Bangalore, Chennai

Positions: 6

JD:

Responsibilities:

Acquire new clients in the predetermined cohort(s) in line with the delivery strength
Target must-win accounts and bag them
Build revenue streams from new clients by close cooperation with delivery teams and ongoing engagement with the client accounts
Engage deeply with clients to understand their needs, develop a solution in close cooperation with other members in CIEL, spot opportunities for other businesses and Cross-sell / help in cross-sales
Ensure market coverage with Enterprise, SMB and start-ups
Work with Delivery/Recruitment, Marketing, Operations, Payroll, Compliance, Finance teams as required to ensure new client requirements are serviced well
Work with the offices/ teams of Ciel for coordination on delivery and / or acquisition of new clients
Uphold the brand of Ciel and Ma Foi in the market and ensure customer satisfaction

Ideal Profile:

Has relevant experience in corporate/ institutional sales and business development for the service line and the client industry sector this role will engage with [based on skill levels and experience, the job will be benchmarked within CIEL as L4, L5, L6 or L7]
Specific experience in business development role involving hunting and farming of clients, prior experience in inside sales
Skilled communicator - verbal as well as written, good listening skills and empathetic in conversations
Knowledgeable about the current market trends - HR services industry, especially the line of business we are discussing and client industry trends, especially for the sector we are discussing the opportunity about
Hands-on experience of having managed client accounts and grown the relationship into larger contracts
Track record of budgeting, planning and execution to achieve the budget
Follows processes with discipline and uses data to track performance
Leverages technology in carrying out one’s work
Sustains a high quality of output on a consistent basis

Shows a hunger to create a bigger impact, learns best practices proactively and deploys them as appropriate

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Hiring Recruiters

Locations: Delhi, Mumbai, Bangalore, Chennai

Positions: 16

JD:

Responsibilities:

1. Clients:

Communicate with clients to get a clear view of their context, hiring needs and specific requirements of each mandate
Research the industry sector to which the client belongs and the client organisation - its service offerings, clients, competitors, plans and the attractiveness of the employer brand etc.
Develop and implement recruitment strategies based on clients’ needs
Build long-term client relationships to keep growing the wallet share in favour of CIEL

2. Subject matter expertise development:

Research the market trends around the skillsets hired in the industry - skills in demand, candidate behaviours, talent attraction methods in vogue etc.
Sustains a high quality of output on a consistent basis

3. Recruiting Process:

Define job description and communicate the same in the public domain appropriately as well as with the potential candidates
Create a candidate persona for each open position/ mandate
Identify prospective candidates using a variety of sourcing channels and appropriate screening process
Follow-up references and check credibility of candidates
Present shortlisted candidates to the client in appropriately compelling manner
Coordinate with the client SPOCs rigorously throughout the recruiting cycle for each mandate
Follow a sustainable candidate lead strategy to create back-ups

3. Recruiting Process:

Research and develop leads for new business opportunities
Follow the processes as defined by CIEL as well as the requirements given by the clients
Draw up an annual budget, make account-level plan and execute the same to achieve the budget
Use data to track performance
Leverage technology in carrying out one’s work
Show a hunger to create a bigger impact, learns best practices proactively and deploy them as appropriate

Ideal Profile:

Has relevant experience in recruitment (preferably on the agency side) for the service line and the client industry sector this role will engage with [based on skill levels and experience, the job will be benchmarked within CIEL as L3, L4, L5 or L6]
Excellent understanding of recruitment processes including usage of technology such as ATS, Social Recruiting methods, Job portals etc to improve efficiency
Deep knowledge of various methods used to select candidates and engage with candidates
Good understanding of Employer Branding strategies
Solution mindset
Skilled communicator - verbal as well as written, good listening skills, persuasive and empathetic in conversations
Believes in collaborative working with others in the team and builds rapport with internal stakeholders
Starts conversations easily and pays attention to details in the conversations
Manages long to-do items effectively within the timelines

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Hiring Partner Success Manager

Locations: Delhi, Mumbai, Bangalore, Chennai

Positions: 4

Hiring Delivery Lead/ Manager

Locations: Delhi, Mumbai, Bangalore, Chennai

Positions: 16

JD:

Responsibilities:

1. Clients:

Manage the client engagement end to end and grow accounts into larger engagements
Connect with customers proactively to build relationships, understand their requirements and Set their expectations
Align resources for delivery accordingly

2. Team:

Manage the team to success, help the direct reports succeed in delivering their goals,
Resolve conflicts among members and priorities,
Communicate the client’s context to the team and harmonise the effort in order to delight the client,
Grow the team from existing to a large team over a short period of time

3. Business:

Break up the annual operating plans into monthly and weekly plans, identify the crucial pieces for success, monitor those pieces on a weekly and monthly basis,
Prioritise assignments and positions CIEL’s services to get an edge over the competition,
Drive ambition in a collaborative manner to expand the team, sign up new clients and grow the wallet share of the existing clients,
Evolve additional methods of growing revenues and pursues those closely,
Uphold the brand of Ciel and Ma Foi in the market and ensure customer satisfaction

4. Interpersonal Engagements:

Negotiates with clients and internal stakeholders to resolve problems, Work with various teams as required: Delivery, Recruitment, Operations, Payroll, Compliance, Finance, HR teams etc. to ensure team’s requirements and new client requirements are serviced immediately and efficiently,
Work collaboratively with the other delivery teams of Ciel across India and ensure Delivery for the clients as and when required

Ideal Profile:

5 to 10 years of experience in xxx [based on skill levels and experience, the job will be benchmarked within CIEL as L5, L6 or L7]
Relevant experience in handling delivery of assignments for large enterprise clients
Experience in handling a team of recruiters
Demonstrated success in front-ending Client engagements, especially having grown the engagements by widening and deepening it
Skilled communicator - verbal as well as written, good listening skills and empathetic in conversations
Knowledgeable about the current market trends - HR services industry, especially the line of business we are discussing and client industry trends, especially for the sector we are discussing the opportunity about
Track record of budgeting, planning and organising the operations to achieve the budget

Has Subject matter expertise i.e. Develops delivery methods and solutions for critical or large assignments, Targets new segments to enter into or run pilots or develops innovative solutions for clients

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HR Operations Specialist

Locations: Delhi, Mumbai, Bangalore, Chennai

JD:

Responsibilities:

Handle HR operations end to end for multiple Staffing clients of CIEL with high standards of quality and efficiency

Collect the time sheet/attendance,
Run monthly payroll, compliance, expense reimbursement, invoicing, collections and payout processes
Onboarding - salary structuring, documentation, letters, joining process and induction
Offboarding - full and final settlement, letters, settlements related to PF, Insurance etc.
Administer benefits such as insurance, loans/ advances, documentation support
Responding to employee queries promptly and appropriately
Fulfil client requirements related to MIS, audits, queries etc. promptly and accurately; demonstrate proactiveness in our engagement with the clients

Grow the wallet share with the clients by providing excellent service to the clients and contract Employees (deputees), building strong rapport with clients, focusing on high-potential clients and taking additional measures to win a larger share of the pie available for Staffing, generate leads for new business
Anticipate hiring needs of the clients and work with the recruiting teams to build candidate database, generate new mandates and work with Recruiting teams to deliver the desired results promptly
Growth focus:

Follow the processes as defined by CIEL as well as the requirements given by the clients
Draw up an annual budget, make account-level plan and execute the same to achieve the budget
Use data to track performance
Leverage technology in carrying out one’s work
Show a hunger to create a bigger impact, learns best practices proactively and deploy them as appropriate

Ideal Profile:

Knowledge of MS Office tools especially MS Excel
Good English Communication skills – written and oral
Shows empathy in communication
Experience of HR Operations in staffing firms - onboarding, query handling, attendance to payout process, offboarding and statutory provisions

Client handling experience - Demonstrated success in front-ending Client engagements, especially having grown the engagements by widening and deepening it [based on skill levels and experience, the job will be benchmarked within CIEL as L3, L4 or L5]

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