Jobs in BPO

BPO Health Claims & Insurance Operations - Enrolment

Role :- BPO Health Claims & Insurance Operations - Enrolment

Experience :- 2 to 5 year

Work Location :- Chennai only (Work From Office)

Shift Timing :- 6:00 PM to 4:00 AM IST

Transport – Only DROP

In this Role you will be Responsible For:

• Analyse and Clear the enquiry from the team and address it appropriately. And for further enquiry sending email to Customer and get the query clarified on time.

• Stay up to date on new policies, processes, and procedures impacting the

• Strong understanding of current processes and procedures.

• Coordinate day-to-day work with the team members on meeting customer goals

• Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Candidate should be 2 – 5 years of experience with good analytical skills.

• Candidate with good insurance knowledge

• Should have very good typing speed with minimum 21-25 WPM

• Possess excellent communication skills with strong reading comprehension and writing skills.

• Ready to work in complete Night Shift.

• Candidate should be flexible & support team during crisis period

• Ready to relocate as per the business requirement.

• Should be confident, aggressive and result oriented

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.

• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

About Company

The company is a top 10 global IT services provider, headquartered in Tokyo and operating in more than 50 countries.

For us, work is not only for technological innovation, it is about connecting people to create better solutions for everyday life.

It offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. Since the foundation of

The company have made sustainable business growth through our DNA to be people-oriented. Through our long-term perspective, we hope to make a big difference in this world by getting the small things right. This pedigree yields a characteristic unique to company, the opportunity for a global brand with the creative energy and enthusiasm of an entrepreneur.

About CIEL HR

CIEL HR marks the return of HR visionaries to the HR Services industry, powered by technology and analytics. The Founders of Ma Foi, the pioneer of the HR services sector in India, along with some of the finest brains in the HR Services Industry have envisioned and built the firm, CIEL HR, to deliver the full range of Recruiting services from Executive Search, Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and Middle East.

Advanced data sciences and analytics have been applied by the in-house technology team to build a unique IT system for CIEL HR that helps us find the most suitable candidates in the shortest possible time.

Website: https://www.cielhr.com

BPO Health Claims & Insurance Operations - Enrolment

Shift Timing :- 6:00 PM to 4:00 AM IST Transport – Only DROP

n this Role you will be Responsible For:

• Analyse and Clear the enquiry from the team and address it appropriately. And for further enquiry sending email to Customer and get the query clarified on time.

• Stay up to date on new policies, processes, and procedures impacting the

• Strong understanding of current processes and procedures.

• Coordinate day-to-day work with the team members on meeting customer goals

• Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Candidate should be 2 – 5 years of experience with good analytical skills.

• Candidate with good insurance knowledge

• Should have very good typing speed with minimum 21-25 WPM

• Possess excellent communication skills with strong reading comprehension and writing skills.

• Ready to work in complete Night Shift.

• Candidate should be flexible & support team during crisis period

• Ready to relocate as per the business requirement.

• Should be confident, aggressive and result oriented

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.

• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

BPO Health Claims &Insurance Operation Analyst

Role :- BPO Health Claims & Insurance Operations - Enrollment

Experience :- 2 to 5 year

Work Location :- Chennai (Work From Office)

Skills- BPO, Knowledge of Claims & Insurance,CRM

NP- Immediate

JD:

In this Role you will be Responsible For:

Analyse and Clear the enquiry from the team and address it appropriately. And for further enquiry sending email to Customer and get the query clarified on time

• Stay up to date on new policies, processes, and procedures impacting the

• Strong understanding of current processes and procedures.

• Coordinate day-to-day work with the team members on meeting customer goals

• Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Candidate should be 2 – 5 years of experience with good analytical skills.

• Candidate with good insurance knowledge

• Should have very good typing speed with minimum 21-25 WPM

• Possess excellent communication skills with strong reading comprehension and writing skills.

• Ready to work in complete Night Shift.

• Candidate should be flexible & support team during crisis period

• Ready to relocate as per the business requirement.

• Should be confident, aggressive and result oriented

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.

• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Share your resume to this mail id

indrayani.r@cielhr.com

BPO Health Claims & Insurance Operations - Enrolment

In this Role you will be Responsible For:

• Analyse and Clear the enquiry from the team and address it appropriately. And for further enquiry sending email to Customer and get the query clarified on time.

• Stay up to date on new policies, processes, and procedures impacting the

• Strong understanding of current processes and procedures.

• Coordinate day-to-day work with the team members on meeting customer goals

• Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Candidate should be 2 – 5 years of experience with good analytical skills.

• Candidate with good insurance knowledge

• Should have very good typing speed with minimum 21-25 WPM

• Possess excellent communication skills with strong reading comprehension and writing skills.

• Ready to work in complete Night Shift.

• Candidate should be flexible & support team during crisis period

• Ready to relocate as per the business requirement.

• Should be confident, aggressive and result oriented

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.

• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Transport – Only DROP

BPO Health Claims & Insurance Operations Specialist

Role :- BPO Health Claims & Insurance Operations - Enrollment

Experience :- 2 to 5 year

Work Location :- Chennai (Work From Office)

NP- Immediate

JD:

In this Role you will be Responsible For:

Analyse and Clear the enquiry from the team and address it appropriately. And for further enquiry sending email to Customer and get the query clarified on time

• Stay up to date on new policies, processes, and procedures impacting the

• Strong understanding of current processes and procedures.

• Coordinate day-to-day work with the team members on meeting customer goals

• Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & supporting the team.

• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Candidate should be 2 – 5 years of experience with good analytical skills.

• Candidate with good insurance knowledge

• Should have very good typing speed with minimum 21-25 WPM

• Possess excellent communication skills with strong reading comprehension and writing skills.

• Ready to work in complete Night Shift.

• Candidate should be flexible & support team during crisis period

• Ready to relocate as per the business requirement.

• Should be confident, aggressive and result oriented

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.

• Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Share your resume to this mail id

indrayani.r@cielhr.com

Recruitment Head- Bangalore with one of the leading customer service industry (KPO/ BPO)

We are looking for a recruitment Head person who has a background in KPO/ BPO (Customer service) Industry

Position -Recruitment Head

Location - Bangalore

Qualification - Graduate/ MBA

Work from office. Monday to Saturday

working. - Saturday (half day.)

The requirement is for a person for recruitment in a BPO/KPO based company located in Bangalore.

Job Description: -

Onboarding about 50 members a month mainly freshers

Speaking to vendors and making sure relevant headcount is onboarded

Onboarding new vendors

Engaging in Campus Recruitments

Engaging Employees for references

Doing all joining formalities including Appointment letters etc.

Speaking to our clients and scheduling client interviews if so required

Recruiting senior management cadre employees

Requirements

Should been working in a BPO/KPO sector for the last 5 years actively handling recruitments

Good knowledge of the local Karnataka landscape for hiring

kindly connect if you fit this role..,

CIEL/SEL/23829: Project Management(L3)- Service Desk/BPO Management

Opening with leading multi national company.

Title: Project Management (L3)- Service Desk/BPO Management

Location: Ghansoli,Mumbai- Work from Office

Experience: 10 to 15 years

Qualification - B.E/ B.Tech/ MBA

Expected Joining – Immediate

Mandatory Certification – ITIL certified

Job Description for Program Manager for Service Desk/BPO management -

1) Single point of accountability for deliverables

2) Set overall strategy and objectives

3) Align outcome with organization’s overall business goals

4) Ensure project teams have the resources

5) Set objectives, assign tasks, allocate and establish budgets

6) Communicate and provide updates for any changes in strategy and priorities.

Responsibility for Program Manager for Service Desk/BPO management:

· Excellent communication, management, interpersonal and leadership skills required.

· Single point of accountability for deliverables

· Monitor process performance to ensure accuracy and timeliness of delivery.

· Ensure adherence to project SOW.

· Hand hold the teams on quality improvement initiatives with data analysis and planning necessary action.

· Measure team performance e.g. performance appraisal, confirmation, feedback and training.

· Build effective horizontal and vertical communication channel.

· Ensure to follow the company’s best practices for BPO/Service Desk management and operation.

· Develop presentations and talks to motivate and educate BPO/Service Desk agents.

· Communicate company goals to associates so every employee understands his or her role.

· Have clear understanding of BPO/Service Desk Parameter. e.g. Calculation of AHT (Average Handling Time), ASA (Average Speed to Answer), SL (Service Level) of Voice calls.

· Have clear understating of resources utilization for calculation of team productivity.

· Have clear understanding of ITIL process to run operation.

Personal Attributes – Accepts Responsibility, Team Management, Handle Conflicts, Integrity, Commitment, Judgement, Organized & Proactive in Approach.

CIEL/SEL/23328: Sr Manager HR and Admin (BPO/KPO/IT/ITES)

Designation: Sr. Manager HR & Admin (KPO/BPO/IT/ITES)

No. of Position: 1

Experience Range: 12 to 15 years

Reporting to: Director HR

Qualification: Master’s degree in HR / MBA

Job Location: Vadodara

Offered CTC: Best-In-Industry

About company: Client of CIEL HR, A leading fintech firm offering data analytics, technology, and talent to support operations and IT functions within the financial services sector

Job Purpose:

The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvements.

Job Responsibility:

• The incumbent will have to work very closely to implement relevant HR strategies.
• Responsible for driving Performance Management and Employee Engagement initiatives.
• Proactively Source, Hire and On-board requisite Talent to meet the Talent needs.
• Drive Retention programs and HR Best Practices.
• Plan and implement People Development interventions including Talent Assessment, individual development planning and succession Planning.
• Manage Employee Relations activities and advise managers on employee issues
• Support the annual compensation activities ensuring consistent and fair decisions are made in the promotion, bonus and salary increase processes.
• Develop a market and Industry driven Compensation & Benefits strategy to drive a
• Performance Culture, attract and retain High Potential talent
• Drive best practices and improvements to internal processes & systems
• Provide support in driving strategic projects
• Expected to keep a finger on the pulse of the business through employee interactions
• Be the custodian of the company Values and Culture at all times; institutionalize them.
• Oversee the Administrative / Facility services for a productive and engaging work environment
• Ensure compliance with all statutory and other regulatory requirements
• Plan & manage the HR budget and costs

Key Result Area:

• Talent Acquisition – Meeting SLA’s, Quality of Hire, Cost per Hire
• Capability Building – Leadership Development, Trainings, Succession Planning
• Strategic Interventions – HR as a profit center, Change Management, Digital deployment, organization design thinking.
• People Engagement / Happiness – Employee Retention, Employee
• Productivity, Effective teams, Retention of Key Talents, Effective PMS system.
• HR Excellence – Diversity scores, Culture Building, HR Automation,
• Compliance to all laws, Workforce Analytics.

Qualification:

• MBA / Master’s Degree in HR with 12-15 years of experience preferably indiverse HR domains. At least 3 years as HRBP for a sizeable business/operations preferably in a service Industry.
• At least 3-5 years’ experience in a people management role.

Desired Skill:

• Must be able to work efficiently in a fast-paced, deadline driven environment
• Excellent communication & interpersonal skills
• Very Good people management skills.
• The incumbent should have worked in the state of Gujarat and be familiar with the local workforce, state laws, machinery and environment.
• Fluency in Gujarati is desirable.

Working Conditions:

Five Days working

Leadership level role

Team Management

Employee Strength – 1000 employees spread across 2 locations.

Team handling – Direct Reports (4 emp.), Indirect Reports (8 emp.)

Why should you consider this opportunity

Opportunity to work with highly professional people with excellent working culture.

Can look forward to grow within the organization.

Interested candidates contact:

Abhishek Roy

Tel No: 7990-42-3437 (Mon-Fri, 9:30 AM to 6.30 PM)

Email: abhishek@cielhr.com

CIEL/SEL/15601: Hiring BPO Recruiter

Responsibilities:
1. Understanding the client requirements and manage end to end recruitment.
2. Sourcing and callingcandidatesthrough Database / Job portals / Social media.
3. Explaining the job role and interview processes to the candidates.
4. Following up with the candidates for interview.
5. Coordinating for the various rounds of interviews.
6. Supporting in onboarding formalities.
7. Target Based Job

BPO Yogaraju

We have opening for the candidates who are good at below languages for one of the leading Customer support organization

1: English,Hindi

2:Kannada/Tamil/Telugu/Malayalam

Recruiter (BPO Volume hiring)

Position: Recruiter (BPO Volume Hiring)

Location: Mumbai / Delhi / Chennai

Identify and recruit talent throughout the industry

Strategize, plan, and execute recruiting to attract and hire talent

BPO Volume hiring

Manage candidates throughout the recruiting life-cycle

Build and maintain a network of potential candidates through pro-active relationship management

Candidate skills:

Bachelor\'s degree is required

Strong interpersonal skills

Effective communication s

kills

Experience: 4-6 years

CTC: Upto 9 Lacs pa